Although often associated with life-saving actions, emergency ambulance care is also required by people with known life-limiting illness and those who are nearing the end of their life. Access to specialist palliative care may be limited at night, on weekends or in remote and rural areas. Family members play an essential role caring for those living their last days of life in the community, but their experiences of emergency ambulance care have received very little research attention, to-date. Our qualitative study explores 38 bereaved family members’ experiences of emergency ambulance care at the end of life.